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This web page support.netsyms.com had the following in the web site, "In order to streamline support requests and better serve you, we utilize a support ticket system." Our analyzers viewed that the webpage stated " Every support request is assigned a unique ticket number which you can use to track the progress and responses online." The Website also said " For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. Helpdesk software - powered by osTicket." The website's header had osTicket as the most important search term. It is followed by Customer support system and support ticket system which isn't as ranked as highly as osTicket.